Processing & Dispatch:

• All orders are lovingly packed and dispatched from Birmingham, UK.

• Orders are usually dispatched within 1–4 working days of purchase. During busy periods, including seasonal launches and holidays, dispatch may take a little longer.

• Once your order has been dispatched, you will receive confirmation by email.

UK Delivery:

• Standard Delivery
  Estimated delivery: 2–4 working days after dispatch.

• Delivery times are estimates and may vary depending on the postal service chosen.

International Delivery:

• We currently offer international delivery to selected countries.

• International delivery times and costs are calculated at checkout. Please note that international orders may be subject to customs duties, taxes or other charges imposed by the destination country. These charges are the responsibility of the customer.

Delayed or Lost Orders:

• If your order has not arrived within the expected delivery timeframe, please get in touch using our Contact Form or by emailing Harveendesign@outlook.com.

• If an order is confirmed as lost by the delivery provider, we will work with you to resolve the issue and arrange an appropriate replacement or refund where applicable.

Incorrect Delivery Address:

• Please make sure your delivery address is correct before completing your order.

• If you realise that you have entered an incorrect address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the address.

• If an order has already been dispatched to an incorrect address provided by the customer, additional postage may be required to resend the order.

Returns & Refunds

We want you to be happy with your purchase. If you change your mind about an eligible purchase, you can request a return within 14 days of receiving your order.

How to Request a Return

To request a return, please contact us within 14 days of receiving your order using our Contact Form or by emailing Harveendesign@outlook.com.

Returned items must be:

• Unused and in their original condition

• In their original packaging where applicable

• Returned within 14 days of notifying us

• Unless an item is faulty, damaged or incorrect, the cost of returning an unwanted item is the responsibility of the customer.

• For eligible returns, the cost of the original standard delivery will be refunded. If you selected a more expensive delivery option at checkout, only the cost of our standard delivery service will be refunded.

Once you have contacted us, we will provide you with the relevant return instructions.

Refunds

• Once your returned item has been received and checked, your refund will be processed within 14 days of receiving the returned item.

• Refunds will be issued to the original payment method used for the purchase.

• For eligible cancellations, the original standard delivery charge will also be refunded.

Personalised & Custom Items

• Personalised or custom-made items are not eligible for cancellation simply because you have changed your mind.

• This does not affect your rights if a personalised or custom item is faulty, damaged or not as described.

• Please carefully check any personalised details before placing your order, as we cannot be responsible for errors in information supplied by the customer.

Faulty, Damaged Or Incorrect Orders

• If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible, ideally within 48 hours of delivery.

• Please include your order number and photographs of the item and packaging where relevant.

• We'll assess the issue and arrange an appropriate replacement or refund where applicable.

• Your statutory consumer rights are not affected by this policy.

Order Cancellations

• If you need to cancel an order, please contact us as soon as possible using our Contact Form or by emailing Harveendesign@outlook.com.

• If your order has not yet been dispatched, we will do our best to cancel it before it is processed.

• If your order has already been dispatched, our returns process will apply.

Contact

Have a question about your order, delivery, return or anything else?

Please use our Contact Form or email:

Harveendesign@outlook.com

Harveen Studio
Modern South Asian-inspired stationery & gifts
Birmingham, UK

We aim to respond to enquiries within 2–3 working days.